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    Excellent Customer Service!! Thank you Ms. Janet for always replying my continuous enquiries. Now I cant wait for the product to arrive ! :)


    EA games, now on sale!
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    Our business strategy on this website is to provide customer service over the Internet. That currently exists using e-mail; however, we are hard at work developing web text chat and web live chat alternatives. As soon as they are ready we will let everyone know.

    Our customer service hours are from Monday to Friday 10 AM to 7PM and on Saturday from 10 AM to 2PM. We are able to respond to 90% of requests within one business day and we are improving our internal processes so that we can offer something even better than that very soon.

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    Category Knowledge Base Create date
      Product   I can''t find any Flash Linkers or Cartridge on Success-HK, when will Success-HK have them again?  2005-11-4
      Mail Order FAQ   Definition of Order Status: New Order, Received and to be Processing, Shipped  2005-12-28
      Mail Order FAQ   Can you declare a lower value for the order?  2006-1-10
      Mail Order FAQ   Can you advise if you have our VAT Number on file? I cant see any details in our account for VAT Number ?  2009-8-4
      Mail Order FAQ   Shipping Method definition.  2009-10-30
      Sales   Handling Charge for local order  2005-11-4
      Sales   Will I have to pay any customs fees or tax?  2007-6-25
      Sales   How can I get the quotation of your products?  2005-12-29
      Service   If your country is not listed in our service list.  2009-10-28
      Service   Do you accept dropshipping?  2009-8-4
      Technical Support   How can I cancel my order if I have not paid for it yet?  2009-8-4
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